Question 1

Do you accept HSA and FSA?

Accepted Answer

Yes! We gladly accept both Health Savings Account (HSA) and Flexible Spending Account (FSA) cards as payment.Using your HSA or FSA is a great way to pay for vestibular therapy with tax-advantaged dollars. Here's what you need to know:Easy to use - Simply bring your HSA or FSA card to your appointment and we'll process it like a regular paymentImmediate payment - No need to pay out of pocket and wait for reimbursementDetailed receipts - We provide itemized receipts for your records and tax purposesEligible services - Physical therapy services, including vestibular rehabilitation, are HSA/FSA eligible expensesIf you have questions about your specific HSA or FSA plan, we recommend contacting your account administrator to verify your available balance and any plan-specific requirements.Questions about payment options? Call us at (317) 804-1222.

Question 2

How do I cancel or reschedule an appointment?

Accepted Answer

We understand that life happens and sometimes you need to change your appointment. Here's our policy:Cancellation/Rescheduling Policy:24-hour notice preferred - Please try to give us at least 24 hours notice if you need to cancel or rescheduleThis allows us to offer your appointment time to another patient who may need itWe understand emergencies happen - just communicate with us!How to Cancel or Reschedule:1. Call us: (317) 804-1222Leave a voicemail if we're with a patient - we check regularlyProvide your name and appointment date/time2. Email: carly@dizzy-freept.comInclude your name and appointment date/timeLet us know if you want to reschedule or cancel3. Text: (317) 804-1222We accept text messages for scheduling changesInclude your full name and appointment detailsNeed to reschedule?When you contact us to cancel, we're happy to help you find a new time that works better. Because of our boutique model and flexible scheduling, we can often accommodate your needs.Emergencies and Illness:If you're too dizzy or unwell to make your appointment, please let us knowYour health and safety come firstWe'll work with you to reschedule when you're feeling betterQuestions about our cancellation policy? Just ask when you schedule your first appointment.

Question 3

Do you take insurance?

Accepted Answer

We accept traditional Medicare. For all other insurance plans, we operate on a cash-pay basis.While this may seem limiting at first, our cash-pay model actually offers several significant advantages for our patients:Treatment tailored to YOU - We create a treatment plan based on your specific needs and goals, not what an insurance company dictates or approvesFaster access to care - No waiting for insurance authorization or approval. You can start treatment right awayMore time with Dr. Carly - We're not rushed by insurance limitations on session length or frequencyPersonalized attention - Our boutique model means you get the specialized care you deserve without insurance restrictionsWe gladly accept HSA and FSA cards for payment, and we can provide super bills if you'd like to submit for out-of-network reimbursement.Ready to experience the difference that personalized, unrestricted care can make? Contact us to schedule your free consultation.

Question 4

How do I schedule my first appointment?

Accepted Answer

Getting started at Dizzy Free PT is easy! We offer a few convenient ways to schedule:1. Schedule a Free 15-Minute Consultation FirstWe recommend starting with a free consultation where you can:Describe your symptoms and concernsAsk questions about vestibular therapyLearn about our approach and what to expectDetermine if we're a good fit for your needs2. Book Your Consultation:Online booking - Use our convenient online scheduler to find a time that works for youCall us - Prefer to talk to a person? Call (317) 804-1222 and we'll get you scheduledContact form - Fill out our contact form and we'll reach out to schedule3. What Happens Next?After your free consultation, if we both agree that vestibular therapy is right for you, we'll schedule your comprehensive evaluation. Most appointments are available same week!Don't let scheduling be one more barrier to feeling better. Reach out today - we're here to help.

Question 5

What conditions do you treat?

Accepted Answer

At Dizzy Free PT, we specialize exclusively in vestibular and balance disorders. We treat a wide range of conditions that cause dizziness, vertigo, and imbalance:Common conditions we treat:BPPV (Benign Paroxysmal Positional Vertigo) - The most common cause of vertigo, triggered by head position changesBalance Disorders and Unsteadiness - Feeling off-balance, unsteady, or at risk of fallingVestibular Migraines - Dizziness and vertigo associated with migraine headachesMeniere's Disease - Episodes of vertigo with hearing changes and fullness in the earPPPD (Persistent Postural-Perceptual Dizziness) - Chronic dizziness and unsteadinessPost-Concussion Symptoms - Dizziness, imbalance, and visual issues after head injuryVisual Motion Sensitivity - Dizziness in busy visual environments, while driving, shopping, or readingVestibular Neuritis/Labyrinthitis - Inflammation of the inner ear causing sudden, severe vertigoGeneralized Dizziness - Hard-to-describe symptoms that don't fit a clear patternImportant note: You don't need a specific diagnosis to get help! Many of our patients come to us after seeing multiple providers without getting clear answers. Our comprehensive evaluation will identify what's causing your symptoms, even if you've never received a diagnosis.Learn more about each condition on our What We Treat page, or contact us to discuss your specific symptoms.

Question 6

I don't have a diagnosis - can you still help?

Accepted Answer

Absolutely yes! In fact, this is very common. Many of our patients come to us without a clear diagnosis.Why you might not have a diagnosis:Dizziness symptoms can be vague and hard to describeGeneral doctors may not have specialized vestibular trainingStandard medical tests (MRI, CT scans) often come back normalYou may have been told "it's just anxiety" or "learn to live with it"Multiple providers, but no clear answersHow we can help without a diagnosis:Our comprehensive evaluation is designed to:Identify the root cause of your symptoms through specialized vestibular testingPerform specific tests that most doctors don't doCreate a working diagnosis based on our findingsDevelop a treatment plan targeted to what we discoverYou don't need permission to get help:No doctor's referral required (direct access)No need to "prove" your symptoms are real - we believe youNo waiting for insurance authorizationYou can start addressing your symptoms right awayWhat patients tell us:"I saw three doctors and had two MRIs, but no one could tell me what was wrong. After one evaluation at Dizzy Free PT, I finally had answers and a plan."Don't let the lack of a diagnosis stop you from getting help. Your symptoms are real, they're impacting your life, and there is treatment available.Ready to get answers? Schedule your free 15-minute consultation today.

Question 7

What forms of payment do you accept?

Accepted Answer

We make it easy to pay for your vestibular therapy with multiple convenient payment options:Credit cards - We accept all major credit cards (Visa, Mastercard, American Express, Discover)HSA/FSA cards - Health Savings Accounts and Flexible Spending Accounts are welcomeCash - Cash payment acceptedChecks - Personal or business checksPayment plans available: We understand that investing in your health is important, and we want to make it accessible. If you need a payment plan, please speak with us - we're happy to work with you to create a manageable payment schedule.Payment is due at the time of service. We'll provide you with a detailed receipt that you can use for insurance submission, HSA/FSA documentation, or tax purposes.

Question 8

What should I bring to my first visit?

Accepted Answer

To make the most of your first appointment, please bring:Photo ID - Driver's license or state IDMedication list - A current list of all medications and supplements you're taking (include dosages if possible)Comfortable clothing - Wear clothes you can move easily in. We recommend athletic wear or loose, comfortable clothing. You may be doing movement tests and exercisesSymptom diary (optional but helpful) - If you've been tracking your symptoms, bring any notes about when dizziness occurs, what triggers it, how long it lasts, etc.What you DON'T need to bring:Insurance card (we're cash pay except for traditional Medicare)Medical records (helpful if you have them, but not required)Doctor's referral (not needed!)Additional tips:Arrive a few minutes early to complete any necessary paperworkBring water - staying hydrated is importantIf you wear glasses or contacts, bring themConsider bringing someone with you if severe dizziness makes driving difficultQuestions about what to expect? Your free consultation is the perfect time to ask!

Question 9

What can I expect during my first appointment?

Accepted Answer

Your first appointment is a comprehensive evaluation that typically lasts 60-75 minutes. Here's what will happen:1. Detailed History (15-20 minutes)We'll discuss your symptoms in detail - when they started, what triggers them, how they affect your daily lifeReview your medical history and any previous treatments you've triedTalk about your goals and what you want to achieve from therapy2. Physical Assessment (30-40 minutes)Vestibular system tests - We'll assess how your balance organs are functioningEye movement tests - Checking for abnormal eye movements that indicate vestibular problemsBalance and coordination tests - See how you perform different balance tasksPosition testing - If appropriate, we'll test specific head positions to identify conditions like BPPVFunctional movement - Observe how you walk, turn, and perform daily activities3. Findings and Treatment Plan (10-15 minutes)Dr. Carly will explain what she found during the evaluationDiscuss your diagnosis or working diagnosisOutline a personalized treatment planAnswer any questions you haveIn many cases, we'll start some treatment right away!What to expect after your appointment:You may receive home exercises to start practicingWe'll schedule your follow-up visitsYou'll have a clear understanding of your condition and the path forwardMany patients leave their first visit feeling hopeful and validated - often for the first time in their journey with dizziness.

Question 10

What makes your practice different?

Accepted Answer

Dizzy Free PT isn't your typical physical therapy clinic. Here's what sets us apart:1. Exclusive Vestibular SpecializationWe focus solely on vestibular and balance disordersDr. Carly doesn't split her time between general PT and vestibular casesThis specialized focus means expert-level care for every patient2. Boutique Care ModelSmall practice size allows for personalized attentionLonger appointment times - no rushing through 15-minute sessionsYou'll see the same provider (Dr. Carly) every visitFlexible scheduling around your needs3. Cash-Pay AdvantagesTreatment based on YOU - not insurance company requirementsNo fighting with insurance for authorization or additional visitsFaster access to appointmentsFreedom to create the optimal treatment plan for your recovery4. Dr. Carly's ExpertiseSpecialized training in vestibular rehabilitationYears of experience treating complex balance and dizziness casesStays current with the latest research and treatment techniquesPassionate about helping patients who've been dismissed or misunderstood5. Patient-Centered PhilosophyWe believe you and validate your symptomsClear explanations in patient-friendly language (no confusing medical jargon)Collaborative approach - you're an active participant in your careFocus on education so you understand your condition6. Evidence-Based + PersonalizedWe use only research-backed treatment techniquesBut we also recognize that every patient is uniqueYour treatment plan is customized to YOUR specific situation, symptoms, and goalsLearn more about our approach on our About page.

Question 11

Do you provide super bills for insurance reimbursement?

Accepted Answer

Yes, we can provide super bills for you to submit to your insurance company for potential out-of-network reimbursement.Here's what you need to know about super bills:What's included - Your super bill will include all necessary information: diagnosis codes, procedure codes (CPT codes), dates of service, and chargesReimbursement is up to your insurance - We provide the documentation, but whether and how much your insurance reimburses is determined by your specific plan's out-of-network benefitsHow it works - You pay us at the time of service, we provide a super bill, and you submit it to your insurance for possible reimbursementCheck your benefits - We recommend contacting your insurance company before starting treatment to understand your out-of-network benefitsQuestions to ask your insurance:Do I have out-of-network benefits for physical therapy?What percentage of the allowed amount will be reimbursed?Have I met my out-of-network deductible?Is there a visit limit for physical therapy?We're here to support you with the documentation you need. If you have questions about super bills or insurance reimbursement, reach out to us.

Question 12

Do I need a doctor's referral?

Accepted Answer

No, you don't need a doctor's referral! That's one of the beautiful benefits of our cash-pay model.Indiana law allows direct access to physical therapy, which means you can schedule an appointment with us without seeing your doctor first. This means:Faster access to care - No need to wait for a doctor's appointment just to get a referralStart treatment sooner - When you're dealing with dizziness, every day matters. You can schedule with us immediatelyNo bureaucratic delays - Skip the paperwork and authorization processYou're in control - You decide when you need help, not your insurance companyIf you do have a diagnosis or medical records from other providers, feel free to bring them to your first appointment - they can provide helpful context. But they're not required to get started.Ready to take the first step toward feeling steady again? Schedule your free 15-minute consultation today - no referral, no authorization, no waiting.

Question 13

What happens during a typical treatment session?

Accepted Answer

After your initial evaluation, follow-up treatment sessions typically last 45-60 minutes. Here's what a typical session looks like:1. Check-In and Reassessment (5-10 minutes)How have you been feeling since last visit?Any changes in symptoms?How did home exercises go?Review any challenges or concerns2. Objective Testing (5-10 minutes)Quick assessment of balance, eye movements, or position testsMeasure progress with specific testsAdjust treatment plan based on findings3. Hands-On Treatment (20-30 minutes)Depending on your condition, this might include:Repositioning maneuvers for BPPVGaze stabilization exercises to improve visual stabilityBalance training on various surfaces and positionsHabituation exercises to reduce motion sensitivityFunctional activities that mimic your daily challengesManual therapy if neck issues are contributing4. Home Exercise Program Review (10-15 minutes)Review and update your home exercise programMake sure you're performing exercises correctlyProgress exercises as appropriateProvide written/video instructions5. Education and Questions (5 minutes)Explain what we did and whyDiscuss what to expect before next visitAnswer any questionsSchedule next appointmentWhat makes our sessions different:One-on-one attention - You'll have Dr. Carly's full attention the entire sessionFlexible approach - If something isn't working, we adjust immediatelyEducation-focused - We want you to understand your condition and treatmentCollaborative - You're an active participant in your recoveryEvery session is tailored to where you are in your recovery journey. No two sessions are exactly alike because no two patients are the same!

Question 14

Will treatment hurt or make me more dizzy?

Accepted Answer

This is one of the most common concerns, and it's completely understandable! Here's what you need to know:Short answer: Some exercises may temporarily provoke your symptoms, but this is actually therapeutic and necessary for recovery.Why symptoms might be provoked:Many vestibular exercises are designed to challenge your balance system in a controlled wayThis controlled provocation helps your brain learn to compensate and adaptThink of it like physical therapy for a sprained ankle - some discomfort during exercise is normal and expectedWhat to expect:You may feel temporarily more dizzy during or immediately after exercisesThis typically subsides within minutes to an hourWe gradually progress your exercises - starting gentle and building upDr. Carly carefully monitors your response and adjusts accordinglySafety first:We'll never push you into something that feels unsafeYou're in control - you can stop or take breaks anytimeExercises are performed in a safe, controlled environment firstWe teach you how to manage symptoms if they occurThe good news:While temporary symptom provocation is common, most patients find that their overall symptoms decrease significantly as treatment progresses. The short-term discomfort leads to long-term improvement.Many patients tell us: "Yes, I felt dizzy during the exercises, but I feel so much better overall now!"

Question 15

What is vestibular therapy?

Accepted Answer

Vestibular therapy is a specialized type of physical therapy designed to treat dizziness, vertigo, and balance problems.Your vestibular system - located in your inner ear - works with your vision and sense of body position to keep you balanced and oriented. When this system isn't working properly, you experience dizziness, vertigo, imbalance, or that "off" feeling.How vestibular therapy works:Identifies the problem - Through specialized testing, we pinpoint exactly what's causing your symptomsRetrains your brain - Exercises help your brain compensate for vestibular dysfunction or adapt to changesImproves balance - We strengthen your balance systems and improve coordinationReduces symptoms - Many patients see significant improvement in dizziness and confidenceEvidence-based approach:Vestibular rehabilitation is backed by extensive research and is considered the gold standard treatment for many vestibular disorders. It's not just about managing symptoms - we're addressing the root cause of your dizziness.Conditions we treat:BPPV (Benign Paroxysmal Positional Vertigo)Balance disorders and unsteadinessVestibular migrainesMeniere's diseasePPPD (Persistent Postural-Perceptual Dizziness)Post-concussion dizzinessVisual motion sensitivityGeneralized dizzinessLearn more about the specific conditions we treat on our What We Treat page.

Question 16

Can you help with BPPV (benign positional vertigo)?

Accepted Answer

Absolutely! BPPV is actually the most common condition we treat, and vestibular therapy is extremely effective for it.What is BPPV?BPPV (Benign Paroxysmal Positional Vertigo) occurs when tiny calcium crystals in your inner ear become dislodged and move into the wrong canal. This causes brief episodes of intense vertigo triggered by specific head movements like:Rolling over in bedLying down or sitting upLooking up or bending downTurning your head quicklyTreatment for BPPV:Repositioning maneuvers - Dr. Carly uses specific head and body movements to guide the crystals back where they belongQuick results - Many patients feel significantly better after just one treatmentHigh success rate - BPPV treatment is one of the most successful interventions in all of medicineTypical recovery - Most cases resolve in 2-4 visitsWhat to expect during BPPV treatment:Dr. Carly will test to determine which ear and which canal is affectedShe'll perform the appropriate repositioning maneuver (like the Epley maneuver)You may feel very dizzy during the maneuver - this is normal and expectedThe dizziness typically subsides within minutesYou'll receive instructions for post-treatment positioningWhy see a specialist?While BPPV treatment sounds simple, it requires expertise to:Accurately diagnose which canal is affectedPerform the correct maneuver for your specific caseDistinguish BPPV from other conditions with similar symptomsHandle atypical or resistant casesIf you suspect you have BPPV, don't suffer through it or wait for it to resolve on its own. Schedule your free consultation and let's get you feeling better quickly!

Question 17

How many sessions will I need?

Accepted Answer

The number of sessions you'll need varies based on your specific condition and how your body responds to treatment.For simpler cases (like BPPV):As few as 2 visits for successful resolutionSome patients feel significantly better after just one treatmentFor other conditions:Typically 6-12 weeks of treatmentUsually 1-2 visits per week, depending on your needsProgress varies - some improve quickly, others need more timeFactors that influence treatment length:Type and severity of your conditionHow long you've had symptomsYour overall health and fitness levelConsistency with home exercisesPresence of other medical conditionsYour personalized plan:After your comprehensive evaluation, Dr. Carly will give you a better estimate based on your specific situation. We'll create a treatment plan tailored to YOUR needs - not based on what insurance companies dictate.The beauty of our cash-pay model is that we can adjust your treatment frequency and duration based on what's actually working for you, not arbitrary insurance limitations.Progress is the goal: We regularly reassess your progress and adjust your treatment plan as needed. Our focus is getting you better, not dragging out treatment unnecessarily.

Question 18

Where are you located and what are your hours?

Accepted Answer

Location:Dizzy Free PT8100 E 106th St, Suite 260, Room 7Fishers, IN 46038Getting Here:Conveniently located in Fishers, just off I-69Free parking available on-siteAccessible entrance with elevator access to second floorQuiet, private treatment roomsHours:We offer flexible scheduling to accommodate your needs, including:Morning appointmentsAfternoon appointmentsSome early evening availabilitySpecific hours vary by day. When you schedule your free consultation or first appointment, we'll work with you to find a time that fits your schedule.Same-week appointments often available! Because we're a boutique practice focused exclusively on vestibular therapy, we can usually get you in quickly.Contact Us:Phone: (317) 804-1222Email: carly@dizzy-freept.comOnline: Use our contact form or online schedulerQuestions about finding us or parking? Call ahead and we'll provide detailed directions!

Frequently Asked Questions

Do you accept HSA and FSA?

Do you take insurance?

What forms of payment do you accept?

Do you provide super bills for insurance reimbursement?

Still Have Questions?